Delivery Charges and Times
What are my delivery options to the UK and how much do they cost?
What are my delivery options outside the UK and how much do they cost?
When will you despatch my order?
Can I use an alternative delivery address?
Can I Track My Delivery?
Will I need to sign for my delivery?
Can I Collect My Order?
Overseas Orders, VAT and Import Duties
Missing or Damaged Delivery?
What are my delivery options to the UK and how much do they cost?
Standard delivery is 2-3 days from the date of despatch.
- For orders under £100 postage is £3.99.
- For orders over £100 postage is FREE (UK Mainland Only)
Express delivery is 1 - 2 days from the date of despatch - £5.99
Next Working Day - £7.99 (Please note that the Next Working Day option is not available in all locations and is only available if all the items you are trying to order are in stock)
What are my delivery options outside the UK and how much do they cost?
We offer two levels of service depending on how quickly you need your order delivered.Standard
Standard International method is suitable for all orders to be shipped outside the United Kingdom. ParcelForce Worldwide takes 3-21 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel.
Express
This shipping method is suitable for all orders to be shipped outside the United Kingdom. DHL Express takes 1-4 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel.
When will you despatch my order?
All orders will be shipped as soon as all the items are available - subject to payment authorisation.
Please Note. Where items on your order are out of stock the order will ship once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.
Can I use an alternative delivery address?
If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.
Please Note. International orders can only be shipped to the billing address and PO Box addresses may not be accepted. For UK registered credit/debit cards we can only ship to addresses within the UK. Unfortunately for PayPal users and overseas customers we can only ship to your registered billing address. These restrictions are online fraud prevention measures issued by the banking community and are beyond our control, sorry.
Can I Track My Delivery?
Yes, when we despatch your order we will email you with the tracking details (with the expectation of small items sent Standard delivery, which maybe sent Royal Mail 1st Class).
Will I need to sign for my delivery?
Yes, as a general rule the courier will require a signature on delivery.
However, if your order is small, light and inexpensive, and you choose to have it sent to you via our standard service, it may be delivered to you via Royal Mail 1st Class post and may therefore be delivered with your normal mail.
Can I Collect My Order?
Yes of course, if you live locally and want to pop into the shop to pick up your order that's fine.
Just select "collection" as your delivery option when you checkout and we'll email you when we've picked it and it's ready for collection.
Overseas Orders, VAT and Import Duties
If your delivery county is inside the European Union then your order will be subject to VAT.
For exports to countries outside the EU although these are exempt from VAT you may be required to pay import duties by your government, you will be notified by the courier that delivers your goods if this is the case.
Some countries (including but not limited to Israel, Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier that delivers your goods if this is the case.
Missing or Damaged Delivery?
If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.
If your goods have simply gone missing for UK orders we simply have to wait 5 days past the standard delivery time and we can then re-send you the goods. If you are an overseas customer we have to wait up to a maximum of 30 days from dispatch, after this period has passed we can re-send the goods.
Please check www.simplyhike.com for any changes to these detials.
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